Effective Date: 2nd September 2025
At Play By Play Stream, customer satisfaction is our top priority. We work hard to provide high-quality streaming services that meet your expectations. However, we understand that situations may arise where a refund is requested. Below is our refund policy, which outlines the terms and conditions under which refunds will be granted.
1. Eligibility for Refunds
Refunds will only be issued under the following circumstances:
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Technical Issues: If you experience persistent technical issues that prevent you from using the service, and our support team cannot resolve the issue within 72 hours.
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Service Not Delivered: If the streaming service you purchased is not activated or delivered as promised within the specified timeframe.
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Billing Errors: If you are accidentally overcharged or incorrectly billed for your subscription.
2. Non-Refundable Circumstances
Refunds will not be issued under these conditions:
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Change of mind after subscription activation.
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Failure to use the service due to customer-side issues (e.g., device incompatibility, internet connectivity problems).
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Violation of our Terms of Service, which may result in suspension or termination of your account.
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Refund requests made after the eligibility period (see below).
3. Refund Request Process
To request a refund:
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Contact our customer support team via the chat bubble on our site.
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Provide your order number, proof of purchase, and a clear explanation of the issue.
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Allow up to 7 business days for our team to review and respond to your request.
4. Refund Method
Approved refunds will be processed using the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or financial institution.
5. Chargebacks
We strongly encourage customers to contact us directly to resolve any issues before initiating a chargeback. Filing a chargeback without prior notice may result in the immediate suspension or termination of your account and service.
6. Contact Information
If you have questions about our refund policy, please contact us through the chat bubble at the bottom-right of our site.
By purchasing our services, you agree to this Refund Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted here.
Thank you for choosing Play By Play Stream! We value your business and are committed to delivering excellent service.